Quest Alliance
At Quest, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st century skills for learners and facilitators.
About the Role
Responsibilities
Overall Programme Support
- Collaborate closely with state team members to understand their tech program needs.
- Serve as a link between the state team and the central EdTech team.
- Update the Monitoring & Evaluation (M&E) system on Kobo for state programs and coordinate with Karnataka program SPOCs.
- Participate in state internal M&E calls and relay discussion points from the HUB team.
- Keep the state program team informed on EdTech processes.
M&E and Data Management
- Ensure accurate data on the admin panel by working with the state team.
- Collaborate with the M&E team to present precise data on dashboards.
- Build partners’ capacity on data input tools and admin panels.
- Orient and support internal teams, including State program members, Associates, Fellows, and Interns, on data Standard Operating Procedures (SoP).
- Assist regional and project teams in compiling data for reporting purposes.
- Support baseline, endline, or other data collection activities.
- Contribute to research, program evaluation, and impact assessments.
Tech Support for Master Coach, QUESTApp, and Digital Content
- Troubleshoot technical issues on the QUESTApp, Change Leaders platform, WhatsApp bot, hardware, and networking.
- Follow SoP to manage user registration, modification, and de-registration on QUESTApp.
- Provide support for pilot testing and regional implementation of tech solutions.
- Collaborate with internal and external parties to enhance capacity on QUESTApp and Change Leaders platform.
Chatbot Management & Support
- Upload new content and maintain the chatbot for teachers and students.
- Report bugs and ensure their resolution.
- Prepare the data stream pipeline for integration into ETL and visualization systems.
Interactive Voice Response System (IVRS)
- Ensure 100% uptime of the IVRS portal.
- Prepare the data pipeline for visualization and reporting.
IT & Hardware Support
- Assemble, refurbish, and deploy Raspberry Pi (Learn Pi) devices.
- Support QA team members in setting up IT labs at project sites.
- Guide NGO partners in troubleshooting tech-related issues.
- Manage ticketing systems to resolve technical issues within the Service Level Agreement (SLA).
- Create installation manuals and guides for partner stakeholders.
Vendor Management
- Create and maintain a vendor database for IT audits, laptop rentals, and IT materials.
Requirements
Qualifications
- Proficiency in handling worksheets and databases.
- Experience in managing applications (front-end and back-end).
- Hands-on IT skills, including basic coding knowledge.
- Strong interest in integrating technology into education.
- Willingness to travel extensively.
Technical Skills (Must-Have)
- Basic knowledge of HTML5, CSS, PHP, and JavaScript.
- Familiarity with Raspberry Pi boards, Raspbian OS, and MySQL database management.
- Ability to work both independently and collaboratively with other teams.
Technical Skills (Good-to-Have)
- Experience with GNU/Linux (Ubuntu and Debian) server management.
- Knowledge of Linux bash commands and Cron jobs.
- Proficiency in troubleshooting software, hardware, and network issues.
- Experience in data visualization.
Other Skills
- Good communication skills in English and Kannada.
- Strong problem-solving and documentation/reporting abilities.
- Enthusiastic team player who is flexible, self-motivated, and passionate about data management.
We are looking for candidates who
- Are passionate about data management, visualization, and problem-solving.
- Can travel 7-10 days per month.
Skill Sets: Application Management, Hardware & Networking, Data Management, Communication, Problem Solving, Documentation & Reporting, Monitoring & Evaluation (M&E).
