Location: Bengaluru, Karnataka
Experience: 5–8 years in programme/project management, preferably in development sector, CSR, or disaster relief
Compensation: Competitive
Dhwani Rural Information Systems
Dhwani Rural Information Systems (Dhwani RIS) is a Delhi NCR-based technology advisory and consulting firm that partners with philanthropies, corporates, governments, and nonprofits to enhance project and programme delivery. Through robust M&E and project management solutions, Dhwani helps organisations track, measure, and improve their social impact at scale.
Backed by a 100+ member team of development professionals, technologists, and analysts, Dhwani fosters a collaborative and innovation-driven culture focused on efficiency, scale, and client satisfaction. The organisation works across sectors including disaster relief, education, health, and livelihoods.
In this role, you will serve as the Programme Management Unit (PMU) lead for Disaster Relief by Amazon (DRbA) — one of India's leading private-sector disaster response programmes — managing governance, stakeholder coordination, reporting, and operational oversight across a 12-month implementation cycle.
Role
You will be the single-threaded owner of the DRbA programme at Dhwani, leading programme governance, SLA compliance, reporting to Amazon India and Amazon Global, vendor and partner management, data and technology systems, and new initiative scoping. On-ground operations and field delivery are handled by the operations partner Donatekart Foundation, while you drive strategy, oversight, reporting, and accountability.
Responsibilities
- Chair weekly governance calls with Donatekart Foundation; prepare agendas, track action items, and ensure partner accountability across the programme lifecycle
- Prepare and present monthly programme reviews to Amazon India and quarterly reports to Amazon Global, including SLA performance reviews and global metrics
- Lead planning, activation, and execution oversight of disaster response operations — monitoring and enforcing 72-hour delivery SLA compliance during peak disaster months (May–October)
- Oversee Donatekart's operational SOPs, NGO onboarding, vendor selection, utilisation certificates, and on-ground execution quality
- Drive the data strategy workstream — define end-to-end data architecture, identify gaps, articulate requirements for automation pipelines, and ensure clarity on data ownership and quality benchmarks across all partners
- Manage the DDRF Tool (tech platform) for inventory, warehouse, and logistics tracking, along with reporting infrastructure and budget utilisation
- Conduct vendor onboarding, release Purchase Orders, facilitate due diligence, track invoices, and perform fund utilisation reviews
- Lead scoping sessions for new initiatives, research global best practices in disaster relief, and document lessons learned and case studies
- Submit monthly flash reports, disaster bulletins within 24 hours of activation, and prepare quarterly, mid-year, and annual programme reports
Requirements
- Bachelor's degree required; Master's degree (MBA/PGDM) in Business Administration, Rural Management, Public Policy, Development Studies, or Disaster Management from reputed institutions (IRMA, TISS, XIMB, IIFM, APU, IIHMR) is highly desirable
- 5–8 years of experience in programme/project management, preferably in the development sector, CSR, disaster relief, or humanitarian operations
- Systems thinking and data management — ability to see the big picture of data flows across organisations, define data architecture and ownership, and articulate clear requirements for technical teams
- Demonstrated experience managing stakeholder relationships with corporate clients (ideally MNCs), NGOs, government bodies, and multi-partner teams
- Hands-on experience with governance documentation, SLA monitoring, budgeting, and audit processes
- Proficiency in managing operations through partners, including procurement coordination, vendor management, and performance tracking
- Excellent written and verbal communication for client-facing reporting and multi-stakeholder coordination
- Ability to function effectively in high-pressure, fast-changing disaster response contexts while maintaining rigour during planning phases
- Relevant certifications (PMP, PRINCE2, or humanitarian programme management) are a plus
Benefits
- Single-threaded ownership of a flagship programme backed by Amazon
- Direct engagement with Amazon Global teams and international best practices in disaster relief
- Opportunities for career advancement based on performance and demonstrated leadership
- Collaborative, innovation-driven work culture focused on impact and technology-driven development
Apply
Interested candidates can apply using the link below.
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