Digital Transformation Analyst

Learning Links Foundation

Learning Links Foundation (LLF), a not for profit, is dedicated to "Empowering Lives"​. Working in the Formal and Non-formal Education sector, the Foundation has four domains of specialization; enhancing the Quality of Education, strengthening Citizenship, harnessing the power of Technology for Educational and Social Improvement and supporting Sustainable Social Innovation.

About The Role

Position: Digital Transformation Analyst (DGM/GM)
Location: Delhi
No. of Positions: 1

Roles and Responsibilities

• Design and implement Salesforce-based CRM solutions to support digital transformation initiatives.
• Develop Salesforce reports and dashboards to provide actionable insights and drive data-informed decision-making.
• Conduct data and statistical analysis using tools like Minitab or SPSS to identify trends, patterns, and improvement areas.
• Utilize Tableau for data visualization and analysis, ideally integrated with Salesforce.
• Collaborate with stakeholders to define business processes and identify opportunities for process improvements using Lean and Six Sigma methodologies.
• Build capacity within the organization for established processes and ensure adherence.
• Engage with stakeholders to understand their needs and manage expectations throughout the project lifecycle.
• Monitor and evaluate the effectiveness of digital transformation initiatives and recommend adjustments.
• Drive innovation and change management by staying updated on industry trends and best practices.
• Conduct research and analysis to support decision-making and strategic planning.

Job Skills Required

• Proven experience in digital transformation, particularly in Salesforce CRM design, implementation, and adoption.
• Strong business analytics and data analysis skills, with proficiency in advanced Excel for data processing.
• Excellent communication skills in English and Hindi to convey complex concepts effectively.
• Desired: Salesforce administration experience.
• Desired: Knowledge of statistical analysis tools like Minitab or SPSS.
• Desired: Experience using Tableau for data visualization, ideally integrated with Salesforce.
• Project management skills, including business process definition.
• Familiarity with Lean and Six Sigma methodologies for process improvement.
• Strong stakeholder engagement and expectation management skills.
• Experience in project monitoring and evaluation.
• Proven ability to drive innovation and manage organizational change.
• Strong research and analysis capabilities.

Educational and Experience Requirements

• Bachelor’s/Master’s degree in Computer Science or Management.
• Minimum 6–8 years of experience managing digital transformation/management on a CRM platform.