First Mile Traceability Intern

Location: New Delhi
Experience: Entry-level
Salary: ₹30,000 per month

Better Cotton

A global force for change in the cotton sector, Better Cotton champions sustainable farming and improved livelihoods for millions. Founded just over 15 years ago, the organisation has already transformed the industry by supporting more than 2 million farmers across 23 countries, making up over a fifth of the world’s cotton production. Their mission is simple yet powerful: to help cotton communities thrive while protecting and restoring the environment.

At the heart of Better Cotton’s work is a commitment to making cotton farming fairer, safer, and more sustainable. They provide knowledge, resources, and support to farmers, enabling them to grow cotton using better techniques that benefit both people and the planet. Their approach goes beyond farming practices, tackling issues like gender equality, fair working conditions, and climate resilience.

Better Cotton’s impact is felt at every stage of the supply chain, from smallholder farmers to global brands. By setting high standards and verifying progress, they ensure that cotton is not only grown responsibly but also traced transparently. Their collaborative network spans over 2,700 members worldwide, including producers, manufacturers, retailers, and civil society groups.

A bit more about the team

Better Cotton, on LinkedIn

Saleena Pookunju, Sr Program Manager
Rashi Nagpal, People & Culture Officer
Richard Ponsford, MEL Manager

With a bold vision for 2030—cutting greenhouse gas emissions, reducing synthetic pesticide use, improving soil health, and empowering women—Better Cotton is leading the way to a more ethical, regenerative future for cotton. Their work proves that sustainability, profitability, and social progress can go hand in hand.

Role

Are you passionate about sustainability and ready to make a difference in the cotton sector? Better Cotton is looking for a First Mile Traceability (FMT) Intern to join their team in New Delhi. This is a unique opportunity to contribute to the world’s largest cotton sustainability initiative and support millions of farmers on the journey to more sustainable practices.

Key Responsibilities

Conduct telephone calls to farmers to verify data and confirm the sale and purchase of seed cotton.
Follow established scripts and protocols to ensure accurate and consistent data collection.
Record critical data points such as sale quantity, dates, and farmer confirmations with precision.
Maintain clear and concise call logs for each interaction.
Prepare timely progress reports and present findings to the team.
Escalate any issues or concerns to the designated supervisor.
Adhere strictly to data privacy and confidentiality regulations.

Requirements

Strong attention to detail and excellent phone etiquette.
Language proficiency in Hindi, English and Gujarati.
Ability to capture and record high-quality information efficiently using MS Office, Power BI, etc.
Willingness to learn quickly and adapt to a steep learning curve.
Professionalism in handling data and telephone enquiries.
Positive attitude and a commitment to sustainability.
Prior experience in data collection or customer service is desirable but not essential.

Benefits

Competitive stipend: INR 30,000 per month, commensurate with experience and skills.
Hybrid working: Two to three days a week in the Delhi office.
Flexible working hours, with core hours from 10 am to 4 pm.
Continuous learning and development opportunities.
A supportive and positive working environment.
The chance to make a real impact in sustainable agriculture