IT Administrator: Office Administration

eGov Foundation

Established in 2003 by Nandan Nilekani and Srikanth Nadhamuni , eGov Foundation is a philanthropic mission that exists to improve the ease of living for citizens. Our focus areas are urban, health, sanitation and public finance management. Our mission is to make sure that everyone can access services from their local governments with ease and transparency.

About the Role

Location: Bangalore North Rural, Karnataka
Salary: Competitive, commensurate with experience

Responsibilities

• IT Infrastructure Management: Maintain and troubleshoot office networks, servers, and workstations.
• User Support: Provide technical support for employees, resolving hardware, software, and connectivity issues.
• Security & Compliance: Implement cybersecurity measures, manage access controls, and ensure data security.
• Hardware & Software Maintenance: Install, update, and maintain office IT equipment, software licenses, and systems.
• Vendor Coordination: Liaise with third-party vendors for procurement, repairs, and IT service agreements.
• Office Administration: Manage IT assets, set up new workstations, and support remote work infrastructure.
• Backup & Recovery: Ensure data backup policies are followed and disaster recovery plans are in place.
• Documentation & Reporting: Maintain IT documentation, track issues, and report on system performance.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 3+ years of experience in IT administration and office IT support.

Required Skills

• Strong knowledge of Windows, Mac, and Linux operating systems.
• Experience with networking, firewalls, VPNs, and cloud-based services.
• Familiarity with IT security best practices and troubleshooting methodologies.
• Excellent problem-solving, communication, and organizational skills.

Preferred Qualifications

• Experience with Google Workspace, Office 365, and cloud administration.
• Prior experience managing IT in a corporate office environment.
• Bachelor’s degree in any field, with proven IT experience.
• Demonstrated ability to lead multiple software/technology projects across locations.
• Total IT experience of 6-8 years, with exposure to web/mobile application technologies.
• Familiarity with project management tools (JIRA, Asana, Trello, Microsoft Project, etc.), preferably open-source.
• Experience with GIT, Gitbook, and similar tools.
• Proficiency in Excel.
• Strong presentation skills; ability to communicate effectively with senior leadership and business leaders.
• Experience in small-organization settings, demonstrating teamwork and resourcefulness.
• Ability to work independently and proactively, with minimal supervision.
• Prior exposure to the urban governance sector, public sector, development sector, or consulting is an added advantage.
• Good verbal and written fluency in English.
• Experience with Java and open-source technologies is a significant plus.
• Ability to synthesize and consolidate information from different teams.
• Experience leading teams in end-to-end development and implementation.

Benefits

• Career Advancement Opportunities
• Skill Development Programs
• Medical Insurance Coverage
• Fun and Engaging Work Environment