IT Assistant

About Jhpiego

Jhpiego is a nonprofit global health leader and an affiliate of Johns Hopkins University. With decades of experience across more than 155 countries, Jhpiego works to transform healthcare delivery for women and families. In India, Jhpiego partners with national and state governments to strengthen health systems in areas such as family planning, maternal and child health, non-communicable diseases, and health workforce development. Key funders include USAID, UNICEF, WHO, the Gates Foundation, and others.

About the Role

Jhpiego is seeking an IT Assistant to provide Level 1 service desk support for 200+ users, maintain network/server infrastructure, and ensure smooth IT operations across its India offices. This is a full-time, Delhi-based role reporting to the Senior IT Officer.

Responsibilities
🖥️ User Support

• Provide L1 support to staff for desktops, laptops, and mobile devices
• Install and manage software, ensuring regular updates
• Address malware issues and verify software patches
• Maintain and repair computer hardware
• Manage and update Jhpiego's intranet portal
• Provide remote support to branch offices
• Support for Windows, macOS, and Ubuntu environments
• Configure and troubleshoot Office 365
• Perform preventive maintenance and share reports with IT Manager

🌐 Network Management

• Maintain switches, wireless access points, firewalls, and network printers
• Run diagnostics and monitor systems
• Manage and test power backups (UPS systems)
• Handle procurement specs and Avaya IP phone systems

🗄️ Backup & Recovery

• Maintain rigorous backup systems for end-user devices and servers
• Support disaster recovery planning per HQ protocols

📋 Compliance

• Align with global IT best practices and Jhpiego’s regulations
• Maintain documentation for system/configuration changes
• Follow ITSM processes using JIRA
• Maintain IT inventory (hardware/software)

🖧 Infrastructure & Server Support

• Manage full IT infrastructure including laptops, desktops, tablets, firewalls, servers, VPN, NAS/SAN, and vendor coordination
• Understand and manage switch/firewall configurations (preferably SonicWall)
• Administer access policies and monitor network/server reporting tools

Qualifications

Must Have

• Bachelor’s in Informatics, Computer Science, or equivalent
• 2+ years of experience in a similar IT support role
• ITIL Foundation Certification
• Basic knowledge of:
  • Windows Server 2016/2019
  • Active Directory
  • TCP/IP and Internet connectivity
  • Office 365, Azure AD
  • Network cabling and LAN/WAN protocols
  • Server hardware (DELL, HP, etc.)

Good to Have

• Exposure to Linux (Ubuntu), Mac OS, MySQL DB, SharePoint
• Familiarity with SonicWall firewalls and related tools
• Experience in backup systems, VPNs, remote access, and power systems
• Comfort with multi-platform environments

Why Work with Jhpiego?

• Mission-driven – Be part of a global team improving healthcare outcomes
• Learning environment – Work with public health experts and IT professionals
• Equal opportunity employer – Women are strongly encouraged to apply
• Comprehensive benefits – Competitive salary, health insurance, and leave policy

Please note: Only shortlisted applicants will be contacted for interview purpose