Counsellor – Meri Trustline in Mumbai | RATI Foundation for Social Change | ₹2.6-3 LPA

RATI Foundation for Social Change

RATI (Rights. Action. Technology. Inclusion.) Foundation is a Mumbai-based organisation that works against gender-based violence faced by women and children, both online and offline. It supports survivors and their families until they can thrive again, through quick response, long-term recovery and changes to the wider system. Its helpline, Meri Trustline, is a trusted support service in India for people facing online abuse, and its socio-legal team offers legal help, counselling and social support on the ground. RATI received the Presidential National Award in 2017 for launching India's first hotline to report child sexual abuse material, and the Social Innovation Award in 2024 for Meri Trustline. This role sits within RATI's Meri Trustline team, which blends technology, social work, mental health and legal support to keep children and young people safe online.

Role

As a Counsellor on Meri Trustline, you will be the first voice that children, women, marginalised genders and families hear when they reach out for help with online harm. Since 2022 the trustline has supported more than 500 survivors and taken down more than 2,500 pieces of harmful content and accounts. You will listen with care, guide each person through their options, and work with platforms, police and child protection bodies so that every survivor gets real support and redress.

Responsibilities

• Respond to calls, messages and emails from children, women, marginalised genders and families facing online harm.
• Support child victims and adult survivors through remote case management, and through field visits when needed.
• Handle difficult and emotional calls and complaints calmly, politely and with empathy.
• Review and report harmful content or accounts following the trustline's procedures, platform rules and the law.
• Coordinate with online platforms, grievance officers, Child Welfare Committee members, police and other specialists.
• Document each case and keep clear records of calls, emails and chats.
• Prepare monthly reports on helpline activity.
• Use the trustline's case management software, with training provided.
• Take on other related duties as the team needs.

Requirements

• Postgraduate degree in Psychology, Counselling, Clinical or Applied Psychology, or Medical and Psychiatric Social Work
• 1 to 2 years of relevant experience
• Interest in working at the intersection of mental health, technology, and gender
• Fluent in Marathi, Hindi, and English, with good written English skills
• Comfortable using computers for documentation and chat-based counselling
• Willing to travel for fieldwork on a regular basis
• Comfortable working occasional weekends or holidays when needed, with compensation provided

Benefits

• Monthly travel allowance.
• Extra compensation for weekend or holiday work.
• Trainings and workshops to help you grow professionally.
• Team retreats twice a year for self care.
• An inclusive workplace where people feel valued and can be themselves. People of all ethnic backgrounds, women, LGBTQIA+ persons and persons with disabilities are strongly encouraged to apply.

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