IT Officer in Pune | Kotak Education Foundation

Kotak Education Foundation

Kotak Education Foundation (KEF) works to equip children and youth from underprivileged families with quality education and livelihood skills. Set up by the Kotak Group, KEF's work spans school education support, merit cum means scholarships for higher studies, and vocational training, reaching students across several Indian states. Its approach combines classroom interventions, teacher and school leadership support, and digital learning infrastructure to help students build a better future.

Role

The IT Officer provides first level technical support to employees and assists with day to day IT operations in Pune. This part-time role covers basic hardware, software and network troubleshooting, IT asset management, application support, and also includes creating presentations, basic video editing, and coordinating with internal teams and vendors.

Responsibilities

• Provide first level support for hardware, software, email, login, printer and network issues
• Troubleshoot laptops, desktops, projectors, printers, Wi-Fi, LAN and internet connectivity
• Install and configure operating systems, antivirus software, browsers and standard office applications
• Set up laptops, desktops, user accounts and system access for new employees
• Support users with Microsoft Office, Google Workspace and virtual meeting platforms
• Manage IT asset allocation, transfer, return and physical verification
• Maintain support logs and ensure timely resolution or escalation of reported issues
• Create and format professional PowerPoint presentations, reports and user guides
• Perform basic video editing, including trimming, merging, adding text, subtitles, logos, music and transitions
• Convert and compress video, audio, image and document files into required formats
• Create simple posters, banners and digital content using Canva or similar tools
• Support webinars, online training sessions, presentations and virtual meetings
• Prepare basic IT documentation, process notes and troubleshooting guides

Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, Computer Applications or a related field. A relevant IT support or hardware and networking certification is an added advantage
• Around 2 years of experience in IT support, desktop support, helpdesk or a similar role
• Experience in an NGO, educational institution or service based organization is preferred
• Basic knowledge of computer hardware, software, operating systems and networking
• Ability to troubleshoot common desktop, laptop, printer and connectivity issues
• Working knowledge of Microsoft Office, particularly PowerPoint, Word and Excel, plus advanced Excel skills
• Familiarity with Google Workspace, including Gmail, Drive, Docs, Sheets and Slides
• Basic knowledge of video editing tools such as Canva, Filmora, CapCut or Adobe Premiere Pro
• Basic understanding of antivirus, data backup, cybersecurity and password security
• Good communication, documentation, coordination and problem solving skills
• User focused, patient, and willing to learn new applications and technologies
• Strong attention to detail, accountability, and ability to work independently while coordinating across teams

Apply

Interested candidates can apply through the below link

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