Location: Remote
Experience: 8+ years of experience in Customer Success, Account Management, Consulting, or Programme Management
Compensation: Competitive
Project Tech4Dev
Project Tech4Dev is a dedicated tech partner for non-profits. We believe that when NGOs have the right digital tools, they can do much more good in the world. We provide open-source platforms for communication and data management, and we place experienced tech professionals within organizations to help them grow their digital strength. Our goal is to bridge the gap between complex technology and social impact. Read More
Role
This is a 9-month contract role where you will lead the Customer Success and Support teams for Glific. You will make sure NGO partners get the most out of the platform, manage a small team, and work closely with people across the organisation to meet key goals for the year.
Responsibilities
- Lead and manage a team of 3 to 4 Customer Success members, including regular check-ins, coaching, and helping them grow professionally
- Work closely with teams across Engineering, Design, and Business Development inside the organisation
- Build and maintain strong relationships with NGO partners outside the organisation
- Oversee the full customer support process and make sure response and resolution timelines are met
- Execute the Customer Success roadmap across three quarters and own platform goals for FY 2026-27
- Personally handle one to two high-priority consulting engagements with NGO partners to deliver real outcomes
- Spot patterns in customer feedback and push for product improvements that help users stay on the platform
Requirements
- 8 or more years of experience in Customer Success, Account Management, Consulting, or Programme Management
- Experience managing a team and working across departments to get things done
- Prior work with NGOs, nonprofits, or social sector organisations is preferred
- Strong communication skills, both written and spoken, including the ability to lead webinars, workshops, and client-facing sessions
- Comfort working with technology platforms and AI-powered products
- Strong project and stakeholder management skills
- Ability to independently take ownership of work and see it through to completion
Benefits
- Fully remote work setup
- Opportunity to work directly with the social impact and nonprofit ecosystem
- Hands-on leadership role with real decision-making responsibility
- Part of a mission-driven technology organisation making tools for good
Apply
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