E-commerce Associate in Mumbai | Veruschka Foundation

Veruschka Foundation

Veruschka Foundation empowers persons with intellectual and developmental disabilities (PwIDDs) to become contributing members of society through the power of food. The organisation focuses on awareness to promote inclusion, life and market skills development, and sustainable livelihood opportunities through mainstream employment, micro-entrepreneurship, and supported employment. This role sits within the Livelihoods department, supporting Veruschka's culinary-based model that blends disability advocacy, skill-building, and livelihood creation.

Role

As Veruschka Foundation expands its livelihood initiatives, the E-commerce Associate will play a vital role in building and managing its digital presence to drive sales and visibility for products created by individuals with disabilities. This role involves end-to-end management of online marketplace listings, coordinating inventory and logistics, optimising product content, tracking sales performance, and supporting customer engagement.

Responsibilities

• Create, upload, and optimise product listings on the website and platforms like Amazon
• Ensure accurate and engaging descriptions, titles, images, and tags
• Coordinate with kitchen, packaging, and dispatch teams for timely deliveries
• Monitor stock levels and update listings based on availability
• Track customer queries, reviews, and feedback, resolving issues to maintain satisfaction
• Review key metrics like sales trends, conversions, and bounce rates, and implement insights to refine listings and pricing
• Collaborate with the Communications team on promotional content and campaigns
• Liaise with the Finance and Programmes team for reporting and donor updates
• Research e-commerce industry trends and recommend platform optimisations

Requirements

• Bachelor's degree in Marketing, E-commerce, Business, or a related field
• 1-2 years of relevant experience handling e-commerce platforms, preferably Amazon
• Prior experience managing brands on marketplaces preferred
• Strong written and verbal communication skills in English and attention to detail
• Familiarity with order management systems, listing tools, and basic analytics
• Proficiency in MS Office, Google Workspace, and Canva
• Strong sense of ownership, resilience, and a growth mindset
• Passion for working in the social impact space a strong advantage

Benefits

• Mission-driven work directly contributing to social change for persons with disabilities
• Learning and development opportunities to problem-solve and grow in the role
• Inclusive, collaborative team culture with professionals from multiple sectors
• Strong mentorship and guidance for 360-degree growth
• Thoughtfully planned time off to support rest and work-life balance

Apply

Interested candidates can apply through the form given below

Form

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