Product Operations Associate in Bengaluru | Noora Health

Noora Health

Noora Health turns hospital hallways and waiting rooms into classrooms. It teaches family members how to care for their loved ones, because family is often the most caring support a patient has. Working with governments and partners in India, Bangladesh, Indonesia and Nepal, Noora Health has trained more than 70 million caregivers and patients across 16,400+ health facilities through its Care Companion Program (CCP). In one group of patients, the program cut heart surgery complications by 71% and newborn deaths by 18%. In India, YosAid Innovation Foundation partners with Noora Health to run the Care Companion Program with public health systems. This role sits within the India Product team, which builds and runs the digital tools that deliver health guidance to caregivers.

Role

As Product Operations Associate, you will make sure every new program launch reaches families on time and works the way it should. You will set up messaging and IVR (interactive voice response) journeys, keep program data clean and reliable, and connect the medical, film, translation, engineering and state program delivery teams. This is a hands-on, hybrid role based in Bengaluru, and it suits someone who likes fixing things and cares about the people using the service.

Responsibilities

• Lead the full setup of new program launches across platforms such as RapidPro, Turn, Exotel, Motor Admin and the internal Orchestrator tool.
• Collect and confirm requirements from medical, film and translation teams, then manage template approvals and campaign creation, including code-based setup.
• Build IVR journeys in Exotel, including onboarding flows, campaign journeys and easy menu navigation.
• Set up QR code and IVR based onboarding so every user reaches the right campaign.
• Test every launch fully so it goes live on time and works for users.
• Track incoming program data, maintain data trackers, monitor data flow and flag errors on dashboards.
• Investigate and fix technical problems such as language mapping and user profile updates, and support moves of flows, campaigns and media between messaging platforms.
• Write and maintain PRDs (product requirements documents), launch runbooks and dashboard requirements, and build SurveyCTO survey flows with research teams, including IRB (institutional review board) approval steps where needed.

Requirements

• 1-3 years of experience in product management, program operations or technical implementation, ideally in digital health, social impact or messaging platforms.
• Comfort working hands-on with no-code or low-code platforms such as RapidPro, Turn, Exotel and SurveyCTO.
• Ability to run several launches at the same time with different teams and meet deadlines without losing quality.
• Clear writing skills to turn messy requirements into documents others actually use.
• A careful, user-first approach, testing everything before launch and caring about the caregiver's experience.
• Based in or willing to relocate to Bengaluru for a hybrid work arrangement.
• Good to have: experience with IVR systems, audio content or multilingual content work, familiarity with public health programs such as MCH (maternal and child health), TB (tuberculosis) or NCD (non-communicable diseases), work with government health systems, and experience with Figma.

Benefits

• Hands-on work on digital tools that reach millions of families across India.
• Close teamwork with medical, film, translation, engineering and program teams.
• Hybrid working from Bengaluru.
• Room to grow product and operations skills in a well-known global health organisation.

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