Location: Bengaluru or Remote, Karnataka
Experience: 1 to 3 years in legal operations, legal-tech, customer support, or customer success. Fresh law graduates with relevant internships welcome.
Compensation: Competitive
Closes on: 07 June 2026
Adalat AI
Adalat AI builds technology that helps Indian courts work faster. Their tools include AI transcription in Indian languages, case management software, and document tools. These are already used in 9 states and cover nearly 20% of India's judiciary. The goal is simple. Reduce court delays so people get justice on time. Adalat AI is incubated at MIT and Oxford and backed by leading funders. Read more
Role
Be one of the first people on Adalat AI's customer support and success team. You will sit between the partnerships team, the engineering team, and the people using the product judges, court staff, registrars, and lawyers. This is a founding role. You will not step into a ready-made system. You will help build it.
Responsibilities
- Own the customer support ticketing system from start to finish. Sort issues, send them to the right team, and track them till they are resolved.
- Act as the first line of debugging. Reproduce user issues, gather logs, and write clear bug reports for engineering.
- Translate field feedback from the partnerships team into clear technical requirements for engineers.
- Track support metrics like response time, resolution rate, and recurring issues. Share patterns with product and engineering leads.
- Support new court deployments by helping with user onboarding, training, and go-live troubleshooting.
- Run user feedback sessions and turn the notes into structured reports for the product team.
- Build and maintain the user-facing and internal knowledge base, including FAQs and how-to guides.
- Spot gaps in operational processes and propose fixes. Keep improving the system.
Requirements
- 1 to 3 years in legal operations, legal-tech, customer support, customer success, or a similar role. Fresh law graduates with strong tech or operations internships are welcome.
- A law degree (LLB, BA LLB, or LLM) is preferred but not required.
- Familiarity with ticketing tools like Freshdesk, Zendesk, Intercom, Jira, or Linear. Or the ability to pick them up quickly.
- A working understanding of software products. You can describe a bug clearly, reproduce it, and explain the gap between what the user expected and what happened.
- Strong written communication. You can write clear bug reports, polite user replies, and tight internal updates.
- Comfort with data, spreadsheets, trackers, and dashboards as part of daily work.
- Genuine interest in AI and legal-tech.
- Ability to switch between very different audiences in a single day, from an engineering stand-up to a call with a district court registrar.
- Strong organisational skills and a habit of closing every loop.
Benefits
- Work from home with flexible hours.
- Unlimited paid time off.
- Maternity and paternity leave.
- Learning and development support.
- Access to the Harvard, MIT, and Oxford networks.
- Full ownership of your work.
- Smart, humble, and friendly teammates.
Apply
Interested candidates can apply through the below button.
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