Director-Operations(Livelihoods) | Indus Action

Location: New Delhi, Delhi
Experience: 10–15 years in government-facing roles or public systems
Compensation: ₹2,16,000 – ₹2,50,000 /month

Indus Action

Indus Action exists to ensure that a right on paper becomes a service in people’s lives. The organisation concentrates on sustainable access to legislated rights, working where policy already promises benefits, but delivery falls short. Through deep collaboration with public systems, Indus Action strengthens the pathway from government intent to citizen impact, advancing inclusion across education, early childhood, labour, and social protection.

Role

The Director of Operations (RTL Portfolio) is the central leader responsible for making labor rights a reality across India. You will turn high-level policies into working systems that help workers access benefits, streamline digital registrations, and manage large-scale government partnerships across multiple states.

Responsibilities

Lead the national execution of the Right to Livelihood (RTL) portfolio to meet impact targets.
Build a national operating rhythm to ensure smooth delivery across various state teams.
Manage the rollout of Worker Facilitation Centres and digital platforms for a seamless user experience.
Expand the "DLC Chowk" registration model nationwide using QR-based systems to prevent exclusion.
Coordinate with the Ministry of Labour and state departments to develop portable benefits for migrant workers.
Institutionalize transparent systems for labor cess collection and financial integrity.
Drive data integration between labor, education, and social welfare departments.
Engage senior government officials to align policy goals with on-ground execution.
Design standard operating procedures and dashboards to track progress at a national scale.
Mentor a decentralized team and build leadership capacity within the organization.

Requirements

Bachelor’s degree is required; a Master’s in Public Policy, Management, or Engineering is preferred.
10–15 years of total experience, with 5–7 years specifically in government-facing roles or public systems.
Proven track record of managing multi-state programs and large, diverse teams.
Strong understanding of labor welfare, social protection, and government administrative processes.
Experience implementing digital or public technology systems (GovTech).
Sharp analytical skills with the ability to interpret data for strategic decision-making.
Citizen-centric mindset that keeps worker outcomes at the heart of every decision.
High level of comfort navigating ambiguity and complex, evolving political environments.
Proficiency in English and local languages to communicate effectively with diverse stakeholders.

Benefits

Competitive salary benchmarked to senior leadership standards in the development sector.
Opportunity to lead a high-visibility national transformation in labor systems.
High-ownership culture where you can shape the strategic direction of the portfolio.
Direct engagement with top-tier government and industry leaders.