OD-Helpdesk Executive – HR, Self-Generation & Accounts in Bengaluru | PACT India | ₹2.76-3.36 LPA

PACT India

PACT India is an organisation in Horamavu, Bengaluru, that supports people through its clinic and a phone hotline. A clinical team works with patients, while staff behind the scenes keep records, money and daily operations in good order. Confidentiality and integrity sit at the heart of how the organisation works with people and their information. This role sits within PACT India's OD-Helpdesk, which supports the HR, Self-Generation Clinic and accounts functions.

Role

As the OD-Helpdesk Executive, you will keep everyday work running smoothly across three areas: HR, the Self-Generation Clinic and accounts. You will look after staff records and meetings, support the clinic with reports, audits and front-desk help, and keep the organisation's expense papers in order. The role suits someone organised and careful with details who is comfortable moving between tasks and enjoys using digital tools to make routine work easier.

Responsibilities

• Maintain daily attendance, work-time and leave records, and follow up on pending entries and approvals.
• Coordinate monthly staff meetings and team-building activities, write the minutes and track action points.
• Support monthly staff appraisals by checking scores and calculations.
• Monitor Self-Generation Clinic operations and prepare regular income and expense reports.
• Audit hotline calls and patient records from time to time, and share your findings with the Clinical Head.
• Cover the front desk when staff are away, handling enquiries, appointments and basic coordination.
• Record daily expenses in trackers, collect bills and invoices, follow up on missing documents and work with the accounts person to fix errors and complete Tally entries.
• Keep records, trackers and reports organised and on time, use MS Office and AI-enabled tools for routine work, and suggest better ways of working.

Requirements

• A BSW or MSW is preferred, ideally with a focus on HR or medical and psychiatric social work.
• Freshers can apply, graduates with other degrees can apply if they have relevant work experience, and an MSW with 2 to 3 years of experience qualifies for the higher pay bracket.
• Fluency in Kannada and English is a must, and Hindi is an added advantage.
• Working knowledge of MS Word, Excel and PowerPoint is needed, Tally is an added advantage, and you should be keen to learn digital and AI-enabled tools.
• Good communication, coordination and time management, with the ability to handle several tasks at once.
• Close attention to detail, a basic understanding of expense records and good reporting skills.
• Strict confidentiality and integrity in handling staff, patient and financial information.
• Able to work at the Horamavu, Bengaluru location.

Benefits

• Half-day or alternate Saturdays off, as per the duty roster.
• 21 days of paid leave and 10 government holidays each year.
• Provident Fund (PF) and ESI as per statutory eligibility.
• Time off or overtime pay for extra working hours, as per organisational norms.
• Hands-on experience across HR, clinic operations and accounts in one role.

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